Packages are generally dispatched within 2 days after receipt of payment. Depending on the size and weight of the packages, they will either be shipped via Colissimo with tracking and drop-off without signature, or driven by L'Hexagone to the appropriate location. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make via Collissimo, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
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Within the Amsterdam city limits, delivery is a flat fee of 7,50€ per order. For the rest of the Netherlands, delivery generall occurs via Direkt Koeriers: http://www.direktkoeriers.nl/contact, which offers very competitive rates. International orders are generally dispatched using TNT Post, whereby the rates can be found at: http://www.postnl.nl/tarieven/pakketten/aangetekend/. However, the larger the order and the closer it is to the Benelux region, the more likely the Direkt Koeriers will also be used. As L'hexagone ships worldwide, please don't hesitate to inquire about specific rates to wherever your location may be.
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L'Hexagone has a no return policy on bottles. For unopened bottles, quality control cannot be assured once the wine leaves the cave, as wine is sensitive to temperature, sunlight, and excess vibrations. For already opened bottles, cork taint can sometimes present a problem with wine, However, statistics prove that this occurs less than 5% of the time. Because L'Hexagone sources only the highest quality wines, generally speaking, the corks are of higher quality than the average used in the marketplace, so that the cork taint factor is naturally much lower. Although an isolated instance of cork taint can occur, the "no return" policy is also strictly enforced on open bottles because, in practice, I have found that customers try to return bottles more often than the corkage rate would suggest, and, which have no apparent defect. The likely causes of these returns may be that the client has eaten a food item or been consuming some sort of medication shortly before drinking the wine which adversly affects the taste, or, more likely, because he/she simply wants to choose a different wine after having opened the bottle. Please understand that as a small merchant that supports many other small winemakers, the whole operation can not afford excess returns on opened bottles.
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